Handscanner SafetyHub - FAQ

How do I order additional HandScanners for another location?

To order an additional HandScanner, please fill out this form or copy and paste the following link into your browser:

https://pathspottech.typeform.com/to/ExQaq0Eh 

I would like to order 100 or more units. Is there a volume discount?

Yes, we do have volume discounts available, starting at 100 units. If you would like to discuss volume pricing, please send us an email at [e-mail] for a quote.

How do I show my customers I am using PathSpot and committed to their safety? (Window Decals + Pins)

Our team is excited to work with you to let your customers know you are dedicated to handwashing excellence! We can provide you and your team with “My Hands Are Clean” PathSpot pins to wear on hats or uniforms. Many of our customers have posted on social media and even notified local news to let the community know they are committed to sanitation excellence and customer safety.

 

To preview and order your PathSpot window decals and “My Hands are Clean” pins, click here. 

 

Decals and pins help increases brand awareness around safety. We empower partners to secure millions of media impressions, positive Yelp reviews, and make guests feel safer by featuring PathSpot as a central component of their "Culture of Clean."

You can visit this link for your PathSpot accessory requests: 

https://pathspot.com/request-pathspot-collateral/

 

What maintenance is required?

Little to no maintenance is required! The device should be routinely cleaned in the same way as paper towel dispensers, soap dispensers, and other kitchen equipment. If you experience any unexpected issues with any of the units, we will ship you a new one overnight to replace it.

What does the HandScanner detect?

The scanner looks for gut biome molecules that transmit Norovirus, E.coli, Salmonella, Hepatitis A, Listeria, and other illnesses. If contamination is present, employees must rewash and rescan their hands until they pass, which will prevent gut biome molecules and the disease they carry from coming into hand contact with food.

 

(see also How does the detection technology work)

How do I check HandScanner effectiveness? 

PathSpot has a dedicated team to provide you in-detail analysis of your location’s HandScanning activity. We allow you to subscribe to weekly and daily reports to be automatically sent to your email while at the same time schedule weekly, bi-weekly, or monthly calls with our CS team to review store status.

You can also login to our PathSpot.app dashboard at any time and see the HandScanning activity across your stores on our Handwashing Dashboard!

How does the detection technology work?

It uses a technology called visible light fluoresence spectroscopy. LED lights on the bottom of the device emit a specific wavelength of blue-purple light onto the hands. The target molecules in the contamination are excited by this specific wavelength, and using a series of sensors and filters below the device along with a proprietary algorithm, our system can measure the fluorescent response of that contamination. The detection is a simple yes or no result on whether contamination is present so your team has the information needed to correct risk.

Is the light harmful UV?

No, it is completely safe! The color of the light used during the scan is on the visible spectrum and is not a UV light. The LED lights are a blue-purple color, and it is not harmful. The HandScanner is completely safe for routine use.

How do I relocate or remove a HandScanner?

1 . Unscrew the PathSpot HandScanner from the bracket. 

There are four mounting screws  underneath the PathSpot HandScanner. Remove the screws  and save for reinstallation. 

2 . Lift  the PathSpot HandScanner from the Wall Bracket.  

Lift the device straight  up, you’ll feel the bracket release from the HandScanner, then slide it forward.

3.  Remove the Bracket from the Wall. 

The bracket is held into place by four screws. If mounted into a tile wall, it may only be two screws. Remove screws. Save screws and bracket for reinstall. 

4. Storage

Keep the PathSpot HandScanner, wall bracket, power supply, and screws in a safe, dry place until it’s time to reinstall. 

If  you anticipate needing additional mounting hardware when reinstalling, please reach out to PathSpot Support. 

If sending the PathSpot HandScanner back to PathSpot, please reach out to PathSpot support for a prepaid address label.

 Reinstalling in New Location

1.  Mount the Bracket at the Selected Location.

• Use a level to confirm the bracket is straight. Mark the 4 screw holes on the wall.
  • NOTE: The device is 1” wider than the bracket.
• Drill through the 4 marked points with a drill bit and install the anchors. (3/16” or ¼”)
• Mount the bracket to the wall using the drywall screws.
• Depending on the wall material, you may need a hammer to install the anchors.
• If mounting on Tile, screw the top  2 holes of the bracket to the grout lines. Bottom two screws are not needed. 

2. Fasten the device to the bracket.

• Slide the rear of the device onto the bracket.
• Gently push down on the device to lock it into place.
• Insert the machine screws through the bracket into the holes visible on the bottom of the device and tighten. 
• Fasten the 4 machine screws under the scanner into the bracket 

Plug the Hand Scanner into the outlet.
Use the same power supply to plug in the PathSpot HandScanner in it’s new location 

 3. Power On  & Test 

Plug the Hand Scanner into the outlet.
The PathSpot application screen will appear automatically. Wait for the screen to launch. If the light turns on when you place your hands beneath the device, then you have successfully mounted your Hand Scanner. Follow instructions on the screen to complete install.

Test the Scanner. Follow the prompts on the screen to scan your hands. Place hands under the scanner, the purple light will illuminate and you’ll see the timer start counting. When prompted, flip hands and scan the other side. 

You’ll then be shown a Green or Red screen. This means your scanner is working successfully.  

 

Can the HandScanner help me protect against coronavirus / COVID-19? 

Industry publications Nation’s Restaurant News and QSR Magazine cite PathSpot as one of the main tools restaurants can use to protect themselves from the impact of COVID-19.

As handwashing experts, we’re working with our customers and major institutions everyday to ensure they are fully prepared for Coronavirus and taking the correct preventative measures. The #1 way for restaurants to reduce the rate of transmission is to provide the correct facilities to enable staff to practice good hygiene, and ensure effective supervision of staff to reinforce hygienic practices.

The PathSpot Contamination Monitoring System enables real-time handwashing feedback (on both quality and quantity) by scanning users hands’ for dangerous contamination. The system also collects data, so management teams can easily monitor and ensure proper hygienic practices are carried out at all times, in all locations. By analyzing this aggregated data, PathSpot identifies gaps in sanitation compliance and informs customized trainings for specific locations, shifts, and individuals. As an example, maybe an employee frequently forgets to scrub under their fingernails—or doesn’t leave time to wash their hands as they arrive for their shift. PathSpot empowers managers to provide actionable, targeted feedback and builds a positive culture of individual accountability for sanitation, which is incredibly important during an outbreak like COVID‑19.

More information on PathSpot and coronavirus here.